Terms and Conditions

Terms & Conditions

The following General Conditions will apply to all bookings made through this website. Please read them carefully before making and finalizing a reservation.

On the one hand, the COMPANY acting as intermediary in the management of the service: K. Nanaya (hereinafter City Serving), Tax ID number: 74378615-L (TAX ID), registered in the Mercantile Register of the province of Alicante, At Avda. Alicante, 51, 03202 Elche. Alicante. SPAIN

On the other hand: THE PROVIDER, agent in charge of offering the transport service contracted.

And another: THE CUSTOMER, person who manages and pays the amount of the reservation.

In order to manage the reservation we will refer to "Total Passengers" to all passengers included in the reservation, whether or not they are expressly named and "Reservation holder", the name of one of the passengers that is part of the reservation .


That all parties are interested in concluding a contract for the provision of a private passenger transport service with driver, according to clauses previously established by the intermediary company and supplier, and knowingly accepted by the customer.


The company acting as intermediary in the application and contracting of transport management services for both individuals and groups, we operate under the "Charles De Gaulle Taxi" brand, which is our exclusive property and is managed through the site Web: charlesdegaulletaxi.com.es. For commercial and customer service we have the telephone number (+34) 654 869 884, and we operate through the website charlesdegaulletaxi.com.es and the email info@charlesdegaulletaxi.com.es.

For the provision of the services offered, we work with qualified transportation providers and certified by the regulations of each country where the passengers are transferred. That is, they act as an agency with a legal capacity to offer transportation services and that they are in possession of all the necessary licenses and permits according to the legislation applicable to each one of them to carry out this activity. In no case shall the transport service be considered as a tourist package in the terms established by Council Directive 90/314 / EEC, of ​​June 13, 1990, or under the terms of Royal Legislative Decree 1/2007 of 16 Of November, which approves the revised text of the General Law for the Protection of Consumers and Users as well as other complementary laws, and therefore the company does not operate under any circumstances as a travel agency.

Before requesting a service offered on our website make sure you have read and understood these General Conditions, as these will govern any subsequent contract. When making a reservation you confirm that you have read these Conditions and that you have the legal capacity to accept them in your own name and in the name of all passengers. If you have doubts about any of the contractual conditions, please contact our Customer Service before proceeding with the reservation process. If you do not agree with any of the obligations arising from these Terms, you should not make any reservations with us.


The person responsible for making the reservation must be at least 18 years old and responsible for following and completing all the steps of the online booking system in an appropriate manner and ensuring that all the information provided is correct and complete. Formalized the contract with City Serving, the company will carry out all the necessary procedures to organize and arrange the services requested with the provider.

The contract will be binding on both parties only when you receive your transfer reservation voucher by email. In case you have not correctly managed the reservation request, you will not receive any proof of your email. City Serving is exempt from any liability. The sending of the reservation electronic mail will be considered as proof of receipt by the customer. The same applies to any other informational mail that we send to you. For this reason it is very important to ensure that the e-mail address provided is correct and to check your email inbox and spam up to the time the transfer service starts.

The customer must reconfirm receipt of our notifications. In the case of not receiving reconfirmation of the receipt of the electronic mail, the company can consider canceled said reservation in the event of a request for a fraudulent reservation and avoid possible economic losses. On the other hand,At the moment the transport provider is unable to provide the requested service, the customer will be informed as soon as possible, leaving the company free of any obligation to the customer. Our confirmation message is a contract of responsibility and seriousness as a company with the client. So we demand the same seriousness and responsibility from the work of others.

You need to print and have the reservation vouchers ready for submission to the transport provider so that the driver can examine them. If the holder of the reservation does not present the voucher, the transport operator may not provide the service. We recommend that you print and carry with you all communications maintained with the company in addition to proof of transfer.

It is expressly prohibited for minors to request services from the company, and their parents, guardians or legal guardians Should contact us immediately in the case that a minor has reserved a service with us to proceed with its cancellation. The children must always travel in the company of an adult passenger.


The payment method corresponding to the services requested will be in €. At the end of the request of your reservation will be indicated the form of payment.

There are three forms of payment always according to the destination:

  • Cash payment at destination and at the end of each journey.
  • Advance payment of the amount
  • We accept credit cards (American Express, Visa, MasterCard, American Express, MasterCard / Diners International, Visa), debit cards (Visa / Delta, Visa / Electron).


    The service we offer is private and direct since The collection point indicated in your reservation to the point of destination. You are solely responsible for correctly entering your reservation data. If there is an error that has not been previously corrected by you, the company and supplier will be exempt from any claim.

    The supplier as a professional will make every effort to ensure that the collection hours are

    - For pick up at the airport: your pick-up will be made 30 minutes after your plane lands.

    Pick up will be done at the indicated time by reservation.

    In both cases, when accepting this contract, you agree that you can see a margin of difference of 30 minutes in your collection. When there is a delay of more than 30 minutes in your collection, the supplier will contract with you to notify you of the delay. Never make an early pickup without prior notice to the customer. With this we are exempt from possible claims for breach of collection time.

    The transport provider will pick you up and leave you as close as possible to the addresses provided. If access through a regular itinerary is closed due to weather, traffic accidents, etc., the transport provider will take an alternative route to arrive at the agreed destination;

    For pick up at the airport:

    - In case of late arrival at the pre-departure collection point Agreed, you have the obligation to notify us if you arrive late and indicate the new collection time at least 3 hours before the transport operator reschedule the collection service and you can be picked up at the new time. The change of time of your collection will not entail an extra cost in your final price always and when you have communicated it 3h before the scheduled time.

    - In case of late arrival at the collection point previously agreed And at the agreed time prior reservation, if you have advised within 3 hours of the initially agreed collection time, and our wait is greater than the 35 minutes of courtesy that we offer, we reserve the right to demand an increase of 15 € for every 30 minutes that exceeds the time of collection.

    - In case of late arrival at the point of collection previously agreed, without having previously advised, the transport provider or our Customer Service They will try to contact you through the mobile phone number you have provided. If this communication is not possible because you have not provided us with a valid number at the time of booking, due to not having coverage or not responding to the call, the service will not be provided, the transport operator will be released from its obligation to provide the Service, we will not refund any amount and we reserve the right to demand the total amount of the journey, although this has not been done. After 30 minutes from the time indicated for collection without communication for your part of the delay, the reservation will be considered canceled and there will be no possibility of any claim on your part;

    If you do not locate the driver of your transfer, it is your responsibility to contact us Through the telephone numbers provided on your proof of transfer. If you do not call us to these numbers and choose an alternative transfer, the transport provider will be released from your obligation to provide the service

    For non-airport pickups:

    - If you arrive late at the pre-arranged collection point, you have the obligation to notify us if you arrive late and indicate the new collection time at least 3 hours before the transport operator reschedule the service Pick up and you can be picked up at the new time. The change of time of its collection will not entail an extra cost in its final price always and when we have communicated it 3h before the scheduled time.

    - If there is any delay on your part or can not find the provider Of the service we must receive your call within ten minutes after the agreed time. After 10 minutes of courtesy there will be an increase in the final price of € 10 for every ten minutes that exceeds the initial hire time.

    An external telephony service provider registers and stores a list of all calls Received in our Customer Service numbers; This list will be used as evidence in case of discrepancy on whether calls were made to our contact numbers or not.

    For transport services to the airport we recommend that the pick up time be 4h before the time Of your flight departure.

    City Serving will advise you on the time you should leave to avoid losing your flight, train, boat or any activity that depends on the transportation service offered by the supplier. The arrival on time. You are responsible for checking the expected pick-up time and ensuring that the time of arrival at the airport departure terminal is at least 10 minutes before the opening (not closing) of the check-in counter and in no case with less Of 2 hours in advance with respect to the expected time of departure of the flight. City Serving reserves a margin of 40 min of delay for traffic causes in the time of arrival of the vehicle to the point of collection without obligation of return of the amount paid. After these 40 minutes, the customer assumes the responsibility of deciding whether to wait for the City Serving vehicle or to advise City Serving that he will take a different transport, in which case City Serving will cancel the reservation without penalty. All this only if the customer has accepted the collection time previously proposed by City Serving.

    In either case City Serving is exempt from any claim for the payment of transportation tickets, hotels Or others to the possible loss of the flight, train, boat or contracted activity, delay in the collection of the client or its transfer to the place of destination due to traffic, accidents, controls or any other cause that prevents the vehicle from performing the service In normal circumstances and on schedule.

    All transport services contracted through City Serving are covered by the civil liability policy of the transport provider or the company subcontracted by it, leaving City Serving During the booking process you will have the possibility to book an additional stop in case you need to pick up or return keys or if your group is spread over more than one lodging. The direction of the additional stop must be located at the same destination as the main stop. An additional stop is considered to be within a distance of one km from the main stop. The maximum duration of this additional stop will be 5 minutes.


    The information you have provided in your transfer request includes the collection point, The destination point and the address of the accommodation where applicable and date and time of service. Any changes that affect these or other data should be communicated by email to the address info@charlesdegaulletaxi.com.es. Such modifications must be notified in sufficient time for the company And the supplier can cope with the changes. You have time to make modifications up to 12 hours before the service is performed. If there is an urgent change after the 12 hour deadline, you must notify our Customer Service phone 654 869 884. The customer assumes any increase in the cost of the service due to a change in the reservation.


    Any cancellation of the contract must be made in writing through our email info@charlesdegaulletaxi.com.es addressed to our Customer Service department. You can cancel both a separate transfer service and a full booking that includes more than one service at no cost before 48 hours of the time of pick up in your reservation.

    If you wish to cancel your reservation within Of the 48h prior to collection, you will be refunded 50% of the amount previously paid and if the cancellation is made within 24h prior to collection, the amount paid previously will not be refunded.


    We do not accept reservations that have not been requested with a minimum time of 24 hours. If you need a transport service that does not comply with this condition, please call our customer service number 654 869 884 to be able to confirm the availability of the service.

    For reservations That are made after 22:00 and that the requested service is within the next 10 hours we do not commit to being able to confirm and perform the service.


    Depending on the number of passengers you travel, you have a number of suitcases allowed on the vehicles. Our vehicles have a maximum capacity of 8 passengers + driver.

    Passengers 1-4: 4 medium suitcases

    Passengers 5-6: 6 medium suitcases

    Passengers 7-8: 8 suitcases

    At the time of booking you must inform us if you will carry extra luggage so that you can confirm availability of space in the vehicle. It is not necessary to declare smaller bundles that can be placed on the passenger footrests like cameras, small bags or backpacks. The passenger will be responsible for any costs incurred in case of needing additional vehicles for the transport of undeclared luggage.

    If you carry any kind of special luggage children carts (5 € extra per cart in the Final price), extra wheelchair or animals please contact our customer service to check availability in the car. If you do not notify us that you carry such special luggage once you have arrived at the pick-up point, the transport provider will have every right to require the credit of requesting an extra vehicle if there is insufficient space in your vehicle.

    Your acceptance of the contract and the General Conditions will be considered a tacit agreement not to include in any case in luggage or personal objects objects that contravene the legislation of the country where the service is provided (weapons, etc.) or Which may be dangerous to a third party, or animals unless a prior agreement has been reached and are transported in an appropriate container (accompanying guide dogs are generally accepted), or objects of size, weight, shelf life or fragility

    The transport of luggage and other personal belongings is at your own risk and in no case will we be liable for any damages or losses. This risk of damage or loss should be covered by contracting insurance on the part of the customer before the start of the trip.


    All our operators Comply with current legislation. In the case of services performed in the UK, current regulations indicate that it is not necessary for this type of service to have the corresponding safety devices.

    All children and babies, irrespective of their age, They will take into account to determine the capacity of the vehicle to use, and therefore must be entered in the total number of passengers at the time of booking.


    P> Passengers with reduced mobility with folding wheelchairs must request the transport service through our customer service. Our vehicles are not suitable for people with fixed wheelchairs. Only folding wheelchairs are accepted since the vehicle that will pick them up can not be insured, if it has not been requested with prior notice. Passengers with reduced mobility must be able to Access the vehicle by themselves or with the help of those who travel with them.


    The service provider undertakes to do everything possible to reach the pick-up point at The time indicated in the reservation. When the agreed time arrives and the car has not yet been able to arrive for any reason other than him such as traffic, retentions, security checks or other cases, both the service provider and City Serving will keep you informed at all times of the situation Of the vehicle. This way you as a user will value and make the decision to wait for the car or take another alternative. City Serving and the supplier are exempt from any possible claims regarding the consequences of the decision taken by the customer.

    The person responsible for the vehicle used as a supplier for the transport of the services will be included in the guarantee Liability of the service provider's insurance policy. Therefore, City Serving is responsible only for damages or losses that are attributable to your breach or negligence, and at most for the total amount paid by you. We are not liable for damages that are not directly attributable to our negligence or those caused by accident or force majeure or that have their cause in legal and administrative demands.

    Illness, personal injury or death caused during transportation shall be addressed to the service provider and its insurance companies and shall be subject to the jurisdiction of the country in which the loss occurred. The sole responsibility of City Serving will be to act as an agent of intermediation between the interested parties: the client and the service provider. It will be responsible for the fulfillment of the obligations derived from the contract that correspond to its scope of management, except when the faults observed in the transportation are attributable to the client or to a third party, to a case of force majeure or unforeseeable or insuperable event, or Such as computer viruses that could affect the reliability of the information contained on the web, and whose existence can be tested.

    Therefore, responsibility for any action resulting from the transport service Will be attributable to the service provider and its insurance companies City Serving shall not be liable for any loss or damage caused by improper processing of reservation information by the service provider. City Serving shall not be responsible for any incidents that may occur during the provision of transportation service. We are completely exempt from any liability in case of loss or forgetting of any object in the vehicle. Acting in good faith, they will be contacted directly by the supplier to arrange an appropriate return.


    The sending to the client of the reservation document will imply that the customer tacitly accepts the right of the service provider to refuse to transport any passenger whose circumstances or behavior could be considered dangerous for the other passengers or for the driver or could harm the vehicle, By being under the influence of alcohol, drugs or others. During the transport service in the vehicle you will not be able to smoke, consume alcohol or narcotics.


    The contracting between City Serving and the customer will be governed by Spanish legislation. Any dispute that may arise between City Serving and the client will be subject to the jurisdiction of the Courts of Alicante.

    The contracting conditions provided here are subject to the provisions of Law 34/2002, of 11 July, of Services of the Society of the Information and of electronic commerce; Law 7/1998, of April 13, of the General Conditions of Contract; Royal Decree 1906/1999, of December 17, of the General Conditions of the Telephone or Electronic Services Contracts; Law 15/1999, of 13 December, on the Protection of Personal Data; Directive 2000/31 / EC of the European Parliament and of the Council of 8 June, the Directive on electronic commerce, and Directive 97/7 / EC of the European Parliament and of the Council of 20 May on the Protection of Of Consumers in the field of Distance Contracts.


    The Intellectual Property Rights of the City Serving website Are protected by national and international standards since they have been granted under license. It is forbidden to use the City Serving website for any use other than booking transport services. It is forbidden to modify it for subsequent publication, or its total or partial reproduction in any area without express authorization from City Serving.


    City Serving You can use the user identifiers of your website to collect information that will help you to improve your services. When the web user asks for a quote for the execution of a transport service and provides his personal data such as name, address and e-mail address, City Serving will be able to use this data to offer future promotions and offers that may be of Their interest. In these cases promotions and offers will be sent to the client's email address.

    At the moment the customer accepts the confirmation of the reservation of the transport service, the client is tacitly authorizing City Serving to communicate this data to the service provider to carry out the transport service. You will also be deemed to authorize you to use such data for the collection process and, where applicable, invoicing of the service, and to offer you other services that may be of interest to the customer and that would be sent to you by email.

    In any case all the personal data that the users of the web communicate in the same will be conserved in safeguarded automated files whose records are declared to the Agency of Protection of Data. It is guaranteed that the whole process will be subject to the strictest controls regarding the security and confidentiality of the personal data provided by the clients and users of the web.

    In the event that a client or user wishes To stop receiving future information about the promotions and offers that City Serving could send you considering that they are of interest, a simple request by email in this regard will be sufficient for the cessation of the activity. In the same way, if you wish, you can request by e-mail that you are informed of your personal data held by City Serving, and may request a modification thereof.


    You have every right to communicate if the service you are receiving or has received does not meet your expectations. The customer service is available by telephone (+34 654 869 884) or by email (info@charlesdegaulletaxi.com.es) to communicate your complaints and discomfort, and we can offer you a solution as soon as possible and within our possibilities . Complaints received after the transportation service is terminated and not notified to us during the transfer may not be accepted as we have not been given the opportunity to assist or intervene in any way. You will find our contact details detailed in the transfer receipt.

    Written complaints should be sent by email to info@charlesdegaulletaxi.com.es and reach our hands no later than 15 days after your date Back.